Self Management

Appointment management

Appointment management is the be-all and end-all for a personal trainer to make the most of the time you have to work. Regulated schedules make everyday life easier and ensure a good work-life balance. As an online coach, you can use the following points as a guide to stay on top of things:

➪ Set regular response times for customer chats

➪ Set timelines for training planning

➪ Create a customer overview to view the coaching start dates

➪ Create coaching packages for an appropriate price-performance ratio

Setting quality standards

The quality of a coach always depends on their own standards. The higher the quality of the coaching, the more money you get for the service you offer. To set your own quality standards, you can use the following points as a guide:

➪ Create coaching packages to clearly define your service

➪ Establish routines to ensure a good customer journey (e.g. regular responses)

➪ Continuously educate yourself to expand your range of knowledge

Online signature

Work smart. With DocuSign, or similar tools like Jotform, you have the option of having contract signatures completed digitally. This shortens the signing process by 70% and increases the likelihood of a contract being signed. With the various contract templates from our intranet, which you can customise, you have a solid foundation on which you can build a watertight collaboration.

The following link will take you to the programme:

https://www.docusign.com

https://www.jotform.com

Member file & dashboard

How well do you know your customers?

The better you know your customers, the more personalised your approach can be. To create a basis of trust with your customers in online coaching, despite the physical distance, you can use the following points as a guide:

➪ Have your customers fill out an anamnesis form

➪ Use the notebook in the trainer profile to always have the most important information about your client at hand

➪ Respond to your client's training feedback, weight and well-being information

➪ Approach your customers and build a basis of trust

➪ Always keep calm – your customers come to you for support